Customer service

Our telephone service is available from Tuesday to Saturday from 10 am to 1 pm. We will also reply to emails sent to our email address:

Our data

Braulio el Xef, SL
C. Bonaventura Tarrado, 9.
25560 Sort-Lleida


All prices include value added tax (VAT) applicable in Spain.

Delivery term

The usual delivery time is 24/48 hours. Occasionally, there may be longer delays, in which case the customer may unilaterally cancel the order if he so wishes, returning the amounts paid for the product and agreeing that no claim for damages, present or future, direct or indirect, nor under the modalities of emerging harm or ceasing profit.

Liability: Returns and warranty.

As this is a perishable, delicate material that needs proper storage, we ask you to proceed with the return as soon as possible. As this is a perishable, delicate material that requires proper storage, we ask you to proceed with the return as soon as possible. In any case, the law considers a period of 15 days to carry out the same. 100% refund of the purchase price of the product.

For this they simply have to send the goods to our house (the address appears in our data for paid ports and when we validate that the product has not been tampered with, we will refund 100% of the amount of products by bank transfer or Visa depending on the payment method chosen. The start of the withdrawal period starts from the receipt of the goods.

¨Braulio el Xef¨ will not assume responsibility for hypothetical damages that could originate from the consumption or use of the products sold on the web. It is the customer who assumes responsibility for the use of the purchased product.

Delivery of goods

When receiving the order, you must review its contents before signing the delivery note, if this is not possible, you must write “conform except review”.

If you detect an error and the products received do not correspond to those you have purchased, reject the package. You must notify us of the error within 24 hours, in which case we will send a courier to collect the order and correct the error.

The customer must check the condition of the goods upon receipt and in the event of damage or lack of product, must reject the order or make relevant reservations and observations on the delivery note and inform us of this to e-mail within a maximum period of 24 hours after delivery.

Prices and availability of products

Only deliveries in mainland Spain. (Balearic Islands to be consulted)

Shipping costs 10 euros.

Free ports from 50 euros.

Availability shown in products, order sheet and purchase process is informative.

We remind you that we are craftsmen and we go step by step, so there is the possibility of finishing the stocks of a certain product. In this case, the amount paid will be reimbursed directly with the same means used by the customer.

Orders with transfer payment must be paid before the shipment is carried out.

Shipping cost

Shipping costs are added to the purchase price.

Competent jurisdiction

The conditions of use of this web page are subject to what is established in current Spanish and European legislation.

The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals corresponding to the domicile of Braulio el Xef, SL


All our products are guaranteed by the best before date indicated on each box. We remind them that with a minimum of common sense regarding the storage conditions, they should not have any problems within the set date.

If you need to make use of the guarantee, contact us through the channels indicated above (Telephone or Mail).

Protection of personal data

In compliance with what is established in Organic Law 15/1999 of December 13 on the protection of personal data, we inform you that the data you provide will be included in an automated file of personal data created and maintained under our responsibility.

To exercise their rights of access, rectification and opposition, the user can email

The personal data collected will be used exclusively for the purpose of providing the services requested by the user, sending information and promotions, prior consent, as well as invoicing the contracted products and services.

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